Privacy policy

Privacy Policy

Last Updated: August 7, 2026

ToppersLife (“ToppersLife,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and share information when you visit ToppersLife.com, purchase our products or services, submit information for customization, communicate with us, or otherwise interact with our website.

By using ToppersLife.com, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when you make a purchase, create an order, contact us, subscribe to communications, or submit materials for a custom product.

This information may include:

Your name
Email address
Phone number
Billing information
Shipping or mailing information, when applicable
Order and transaction information
Event details
Names, dates, times, addresses, and other information submitted for personalized products
Photos, videos, logos, graphics, text, and other files you upload
Messages and communications you send to us
Customer service requests
Reviews or feedback
Marketing preferences

Because many ToppersLife products are personalized, you may provide information about other individuals, such as names or photographs of family members, friends, guests, employees, or event participants.

You are responsible for ensuring that you have the appropriate permission to provide such information or materials to us.

2. Payment Information

Payments may be processed through Shopify or other third-party payment providers.

ToppersLife may not directly receive or store your complete credit or debit card information. Payment providers process payment information according to their own privacy and security policies.

We may receive limited transaction information necessary to process and manage your order.

3. Customization Files and Uploaded Content

When purchasing a personalized product, you may upload or provide:

Photographs
Videos
Names
Event information
Business logos
Written messages
Audio
Graphics
Other digital content

We use these materials primarily to create, customize, revise, and deliver the product or service you ordered.

Your uploaded content remains your content. Providing content to ToppersLife gives us permission to use, process, edit, resize, animate, format, or otherwise modify it as reasonably necessary to complete your order.

We do not claim ownership of your personal photographs, videos, or other customer-provided materials.

4. How We Use Your Information

We may use the information we collect to:

Process and fulfill orders
Create personalized digital products
Customize invitations, videos, reels, graphics, and other digital content
Communicate with you about your order
Provide customer support
Process corrections and revisions
Send order confirmations and delivery notifications
Process payments and refunds
Prevent fraud or unauthorized transactions
Improve our website, products, and services
Maintain website security
Analyze website usage and performance
Comply with legal and regulatory requirements
Send marketing communications when permitted by law or when you have chosen to receive them

5. Photos, Videos and Personal Content

We understand that customer photos, videos, and personalized information may be private.

We will use customer-provided materials as reasonably necessary to fulfill the customer's order and provide related support.

We will not intentionally sell your personal photographs or videos to third parties.

Unless you separately give us permission, we will not intentionally use private customer photos or videos in public advertising, social media posts, website portfolios, or promotional materials.

If we would like to feature your custom project publicly, we may request your permission.

6. How We Share Information

We may share information with trusted service providers when reasonably necessary to operate our business and provide our services.

These providers may include:

Website and e-commerce platforms
Payment processors
Cloud storage providers
Email and communication providers
Analytics providers
Digital design and production tools
Hosting providers
Customer support systems
Fraud prevention and security providers

These companies may process information according to their own privacy policies and contractual obligations.

We may also disclose information when required to comply with applicable laws, regulations, court orders, legal processes, or lawful government requests, or when reasonably necessary to protect our rights, customers, business, or others.

7. Shopify

Our online store may be hosted or supported by Shopify.

Shopify may collect and process certain information about customers who visit or make purchases through our store.

Information processed by Shopify is subject to Shopify's applicable privacy practices and policies.

8. Cookies and Tracking Technologies

ToppersLife.com and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand website traffic, improve performance, provide relevant advertising, and measure marketing effectiveness.

Depending on your location and applicable law, you may have options to manage or reject certain non-essential cookies.

You may also adjust cookie settings through your browser.

Disabling certain cookies may affect some website features.

9. Analytics and Advertising

We may use analytics and advertising technologies to understand how visitors use ToppersLife.com and to improve or promote our services.

These technologies may collect information such as:

Browser type
Device type
IP address
Approximate location
Pages visited
Referring website
Time spent on the website
Interactions with website features
Advertising and conversion information

We may use third-party analytics or advertising services where appropriate.

10. Email and Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send you information about:

New products
Digital templates
Promotions
Special offers
New services
Company updates

You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in the communication.

Transactional communications related to your purchases or customer service requests may still be sent when necessary.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

Complete your order
Provide customer support
Maintain business and transaction records
Meet accounting or tax requirements
Resolve disputes
Prevent fraud
Comply with legal obligations

Customer-uploaded photos, videos, and customization materials may also be retained for a reasonable period after an order is completed to allow us to provide revisions, replacements, or customer support.

When information is no longer reasonably required, we may delete or anonymize it, subject to applicable legal requirements and technical limitations.

12. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted or stored electronically.

13. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:

Request access to personal information we maintain about you
Request correction of inaccurate personal information
Request deletion of certain personal information
Request information about how your data is used or shared
Withdraw certain permissions
Opt out of certain marketing communications
Exercise other privacy rights available under applicable law

Some requests may be subject to legal exceptions or record-retention requirements.

To submit a privacy request, please contact ToppersLife using the contact information available on our website.

We may need to verify your identity before completing certain requests.

14. Children's Privacy

ToppersLife is not intended to knowingly collect personal information directly from children under the age required for independent consent under applicable law.

Some personalized products, such as birthday invitations, may contain photographs, names, or other information about children submitted by a parent, guardian, or another customer.

Customers submitting information or images involving minors represent that they have the appropriate authority or permission to provide those materials for the requested service.

If you believe personal information about a child has been submitted to us improperly, please contact us.

15. Third-Party Links

ToppersLife.com may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of third parties before providing personal information to them.

16. International Processing

Some of our technology providers or service providers may process or store information in locations outside your state, province, or country.

When information is transferred or processed internationally, it may be subject to the laws of the jurisdiction where it is processed.

17. Legal Requirements

We may preserve or disclose information if we reasonably believe doing so is necessary to comply with applicable law, respond to lawful requests, protect our legal rights, investigate suspected fraud or misuse, enforce our policies, or protect the safety and security of ToppersLife, our customers, or others.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, services, technology, or legal requirements.

When changes are made, the updated policy will be posted on ToppersLife.com with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

19. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact:

ToppersLife
Website: ToppersLife.com
Customer Support: Please use the contact information or contact form available on our website. or send us an email at support@topperslife.com

When submitting a privacy-related request, please provide sufficient information for us to identify your account or order and understand your request.