Refund policy

Refund & Cancellation Policy

Last Updated: August 7, 2026

At ToppersLife, we create custom-made digital products designed specifically for each customer. Because our products are digital and many are personalized using information, photos, text, names, dates, or other details supplied by the customer, the following refund and cancellation policy applies.

Digital Products – All Sales Are Final

Due to the digital nature of our products, all sales are final once the digital product has been created, customized, delivered, or made available for download.

We do not accept returns or provide refunds for:

Custom-made digital invitations
Animated invitations
Personalized videos
Reels, Shorts, or social media videos
Customized photos or graphics
Digital templates
Digital artwork
Downloadable files
Other personalized or made-to-order digital products

Digital products cannot be physically returned once they have been delivered or accessed.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing your order.

A cancellation may be approved if we have not yet started working on your custom order.

Once customization, editing, designing, animation, or production has begun, the order cannot be canceled or refunded.

Customer-Provided Information

Customers are responsible for reviewing and providing accurate information when submitting an order, including:

Names
Dates
Times
Addresses
Event information
Photos
Videos
Spelling
Contact information
Any other personalization details

ToppersLife is not responsible for errors contained in information originally submitted by the customer.

If you discover an error after submitting your information, please contact us immediately. If production has not been completed, we will make reasonable efforts to accommodate the correction.

Revisions

If revisions are included with the product or service you purchased, those revisions must remain within the scope of the original order.

A revision means making reasonable changes to the original design or correcting information. It does not include creating an entirely new design, changing to a different template, or substantially changing the original concept after work has been completed.

Additional or extensive revisions may require an additional fee.

Errors Made by ToppersLife

We want you to receive the product you ordered.

If the final digital product contains an error made by ToppersLife, such as incorrect information that differs from the information you originally provided, please contact us promptly.

We will correct the error at no additional charge.

When possible, we will first correct or replace the digital product rather than issue a refund.

Technical Problems

If you experience difficulty downloading, opening, or accessing your digital product, please contact us before requesting a refund.

We will make reasonable efforts to resend the file or provide the product in an appropriate supported format.

Technical difficulties that can be resolved by resending or replacing the file generally do not qualify for a refund.

Change of Mind

Refunds will not be provided because a customer:

Changes their mind after purchasing
No longer needs the product
Cancels or changes their event
Does not like a design after approving it
Provides incorrect information
Purchases the wrong product or template
Fails to download or use the delivered product
Requests changes outside the original scope of the order

Please review the product description, examples, customization options, and requirements carefully before completing your purchase.

Duplicate or Incorrect Charges

If you believe you were accidentally charged more than once for the same order or there is an incorrect billing charge, please contact us. We will review the transaction and refund any verified duplicate or erroneous charge when appropriate.

Refund Exceptions

Although custom and digital products are generally non-refundable, ToppersLife may review exceptional circumstances on a case-by-case basis.

Approval of any refund is at our discretion, except where a refund or other remedy is required by applicable law.

Processing Approved Refunds

If a refund is approved, it will generally be issued to the original payment method.

Processing times may vary depending on your bank, credit card company, or payment provider.

Contact Us

If you have questions about an order, cancellation, correction, or this Refund & Cancellation Policy, please contact ToppersLife Customer Support through the contact information provided on ToppersLife.com.

Please include your order number and the email address used to place the order so we can assist you as quickly as possible.

By purchasing a digital or custom-made product from ToppersLife, you acknowledge that you have reviewed and agreed to this Refund & Cancellation Policy.