Shipping policy

Shipping & Digital Delivery Policy

Last Updated: August 7, 2026

Thank you for shopping with ToppersLife.

ToppersLife specializes in digital products and custom-made digital creative services, including animated invitations, personalized videos, reels, shorts, graphics, digital templates, and other digital content.

Please review our Shipping & Digital Delivery Policy before placing your order.

1. Digital Products – No Physical Shipping

Most products sold on ToppersLife.com are digital products.

Unless a product description specifically states that a physical item is included, no physical product will be shipped to your home or mailing address.

Digital products are delivered electronically.

Therefore, traditional shipping charges and shipping times generally do not apply to digital-only purchases.

2. How Digital Products Are Delivered

Depending on the product purchased, your completed digital product may be delivered through:

A download link
Email
Your customer account
An order confirmation or fulfillment page
Another electronic delivery method specified by ToppersLife

Please make sure the email address provided during checkout is correct.

3. Ready-Made Digital Downloads

Products that do not require customization may be available for download shortly after payment is successfully completed.

Delivery times may occasionally be affected by payment verification, technical issues, or other circumstances outside our reasonable control.

4. Customized Digital Products

Customized products require additional information from the customer before production can begin.

This may include:

Names
Dates
Event times
Event locations
Photos
Videos
Logos
Messages
Business information
Other personalization details

The estimated production time begins after we have received all information and materials required to complete your order.

5. 24-Hour Customization

Certain ToppersLife products may be advertised with 24-hour customization or delivery.

For these products, the 24-hour period generally begins after:

Your payment has been successfully processed; and
We have received all required information, photos, videos, text, and other customization materials.

Incomplete information may delay production and delivery.

Customer-requested revisions may also extend the final delivery time.

6. Custom Project Delivery Times

Fully custom designs, videos, social media content, or other specialized projects may require additional production time.

Estimated turnaround times may be provided on the product page, during checkout, or during communication with the customer.

Unless expressly guaranteed in writing, delivery and production times are estimates.

7. Weekends and Holidays

Production and customer service availability may vary on weekends and holidays.

Orders placed during weekends, holidays, or periods of unusually high order volume may require additional processing time.

If a specific deadline is important, please contact us before placing your order.

8. Customer Responsibility

Customers are responsible for providing accurate contact and customization information.

ToppersLife is not responsible for delivery delays resulting from:

Incorrect email addresses
Missing customization information
Missing photos or videos
Incomplete event details
Delayed customer responses
Customer-requested revisions
Incorrect information submitted with an order

Please carefully review your information before submitting your order.

9. Downloading and Saving Your Files

Once your completed digital product is delivered, we recommend downloading and saving a copy to your own device or secure cloud storage.

Download links may not remain active indefinitely.

ToppersLife does not guarantee permanent storage or unlimited future access to completed digital files.

10. Problems Receiving Your Order

If you have not received your digital product within the expected delivery period, please:

Check your email inbox
Check your spam or junk folder
Confirm that you provided the correct email address
Check your customer account or order page, when applicable

If you still cannot locate your order, please contact ToppersLife Customer Support.

We will make reasonable efforts to locate and resend your digital product.

11. Download or File Problems

If you experience difficulty downloading, opening, or accessing your digital product, please contact us.

When appropriate, we may resend the file or provide another supported file format.

A technical issue that can reasonably be resolved by resending or replacing the file generally does not qualify for a refund.

12. Device and Platform Compatibility

Customers are responsible for ensuring that their device, software, messaging application, email provider, or social media platform supports the applicable digital file format.

Digital products may display differently depending on the device, application, browser, operating system, or social media platform being used.

13. Physical Products

If ToppersLife offers physical products in the future, the applicable product page will identify the item as a physical product and provide relevant shipping information.

Shipping charges, estimated delivery times, carriers, and other shipping terms for physical products may differ from this digital delivery policy.

14. International Customers

Because our products are primarily delivered digitally, customers may generally purchase from locations where ToppersLife makes its products available, subject to applicable laws, payment availability, and product restrictions.

Customers are responsible for ensuring that their purchase and use of our digital products comply with applicable local requirements.

15. Refunds and Cancellations

Digital delivery does not change the terms of our Refund & Cancellation Policy or Purchase Options & Cancellation Policy.

Because digital products cannot be physically returned, purchases may become final once customization begins or a digital product is delivered, downloaded, accessed, or made available, subject to applicable law.

16. Contact Us

If you have questions about the delivery of your order, please contact:

ToppersLife
Website: ToppersLife.com
Customer Support: Please use the contact information or contact form available on our website.

When contacting us about an existing order, please include your order number and the email address used to place the order.

IMPORTANT: Unless specifically stated otherwise on the product page, all ToppersLife products are digital and no physical item will be shipped.